Dinsmore Steele Business Blog

Gain valuable insight into small businesses' challenges and how to solve them.

Employee Empowerment
Rodney Steele Rodney Steele

Employee Empowerment

Empowerment is the process of enabling individuals to control their own destiny. Empowered employees make decisions and take actions in their job in autonomous, independent, and self-directed ways.

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Asking the Wrong Question
Rodney Steele Rodney Steele

Asking the Wrong Question

Customer service improvements can only be made if you are genuinely interested in finding out how you can improve. And to find out how, you have to ask the right questions.

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Recovering from Service Failure
Rodney Steele Rodney Steele

Recovering from Service Failure

No one is perfect and mistakes will happen, but if handled appropriately, service failures can provide you with excellent opportunities to learn, grow, and establish better business practices to mitigate and deal with future failures.

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