The ability to recognize emotions in others and understand the lens with which they view the world is empathy.  The best communicators are genuinely empathetic in their interactions with others and this builds a level of trust and connection with the other person

Sometimes when you want to make a new hire, time is of the essence – particularly if the candidate is fielding offers from other employers.

Preparing a great presentation can be very time-consuming and not everyone relishes the opportunity to get in front of an audience. However, presentations are a great opportunity for you to showcase your work and ideas, and get exposure to people outside of your day-to-day.

Empowerment is the process of enabling individuals to control their own destiny. Empowered employees make decisions and take actions in their job in autonomous, independent, and self-directed ways.

Customer service improvements can only be made if you are genuinely interested in finding out how you can improve. And to find out how, you have to ask the right questions.